Support

Before you contact us

1. Confirm the App and iOS or iPadOS are up to date.
2. Check your network connection for invoice parsing or iCloud synchronization.
3. Review the relevant permission in Settings, including Contacts, Speech Recognition, Microphone, and iCloud access.
4. Note any message shown by the App and the steps immediately before it appeared.

Speech and invoice parsing

Speech recognition is designed to run on your device. Transcript text is then sent through a Data Visual Solutions Cloudflare Worker to OpenAI to produce structured invoice fields. Raw recorded audio is not sent to OpenAI.

Always review generated fields. If a result is inaccurate, edit it before saving or sending the invoice. For troubleshooting, describe the problem without including real customer information whenever possible.

Contacts permission

Contacts import is optional. If access is unavailable, review the App’s Contacts permission in iOS or iPadOS Settings. You can continue by entering customer information manually.

iCloud synchronization

The App uses local SwiftData and may synchronize eligible data through your private iCloud/CloudKit database. Sync timing depends on device connectivity, Apple Account and iCloud settings, available storage, and Apple services. The App does not provide a separate Data Visual Solutions login.

Before troubleshooting, confirm that you are signed into the intended Apple Account and that iCloud access for the App is enabled on each device. Do not assume reinstalling the App will delete records stored in iCloud.

Purchasing and restoring Pro

No app registration is required in version 1.1 build 12 or later. Open Settings, open the Pro subscription screen, and choose Subscribe or the eligible free-trial option. The App Store handles purchase authorization. To restore an eligible subscription, use Restore Purchases while signed into the Apple Account used for the purchase.

If pricing cannot load, check your connection and tap Retry. If Pro is recognized but AI subscription verification fails, use Restore Purchases and try again. Contact support with the app version and build, device model, OS version, and error message. Do not send passwords, payment details, or customer records.

Purchases are handled directly by Apple through StoreKit 2, not RevenueCat. For billing, cancellation, or refund controls, use your Apple Account purchase and subscription settings. If an entitlement is not recognized, include the product name and approximate purchase time in your support email, but do not send payment-card information.

Deleting business data

The Delete Business Data control removes app-managed clients, invoices, line items, and the contractor profile. It keeps language and other app preferences and App Attest security registration; it does not cancel your Apple subscription. Build 12 removes the obsolete local app-authentication session separately when it starts. When iCloud synchronization is enabled, corresponding business-record deletions must synchronize through CloudKit and connected devices; completion may not be immediate. Deletion does not promise immediate removal from provider backups or disaster-recovery systems.

For a privacy request or if the control is unavailable, email support@datavisualsolutions.com with the subject “Voice-to-Invoice privacy request.” We may need enough information to understand and verify the request. No separate app account is required in build 12, but app-specific Apple transaction identifiers are used to verify subscriptions. Older supported builds may use legacy Sign in with Apple identifiers.

Legal documents

Review the Privacy Policy and Terms of Use.